Frequently Asked Questions
What is WeTruck2U?
WeTruck2U is a marketplace that allows background-checked Helpers with pickup trucks, vans, and large SUVs to connect with people who need help with micro-moves in the city.
How much does WeTruck2U cost?
We provide a price that's determined by distance, item count, and specific details about your item(s). The minimum price is $35.
How do I pay and tip my Helper?
All payment and tipping is done in the app—a credit card is required to post a WeTruck2U. We place a temporary authorization on your card for the total WeTruck2U amount to schedule your WeTruck2U. You may see a pending charge on your statement, but you will NOT be charged until the WeTruck2U is complete. Your Helper receives 100% of the tip amount if you
choose to tip.
Is there a cancellation fee?
Yes. There is a 20% cancellation fee (of the WeTruck2U price) when you cancel within 24 hours of your scheduled time. We encourage you to reschedule in the event of a scheduling conflict. We will not charge a cancellation fee if the WeTruck2U is rescheduled and completed successfully.
How do I communicate with my Helper?
You and your Helper will be able to message in theiPhone or Android app about details and logistics.
Will a WeTruck2U Helper pack boxes or disassemble/assemble my furniture?
WeTruck2U Helpers will help carry and transport any items that easily fit into a pickup truck, van, or large SUV; however, they are not required to pack boxes or disassemble/assemble furniture. WeTruck2U Helpers will come equipped with straps and blankets, but if there is any item you are concerned about protecting, it's best to wrap it up beforehand.
How should I list moving my bed?
We get this one a lot! If you enter "Bed (Your Size of Bed)" it includes a mattress, box spring, and bed frame. Feel free to add each of the parts of your bed individually as well, it's up to you! If you have more questions about how to enter your items please feel free to contact our Support Team.
What if my item needs to be returned to the pickup location?
In the event your item can't be delivered, the fee is the same as the WeTruck2U price minus WeTruck2U's commission—so your Helper still gets paid!
What happens if my item doesn't fit through the doorway of my home?
In the event your item can't be delivered because it doesn't fit through the door, we can leave the item outside your home or return it to the pickup location for a fee that is the same as the WeTruck2U price minus WeTruck2U's commission.
How do you keep WeTruck2U Customers safe?
All of our Helpers are thoroughly background and DMV checked before being accepted into the app. Additionally, each Helper is reviewed after every WeTruck2U.
Does WeTruck2U offer insurance?
Yes, your stuff is covered! WeTruck2U currently offers a multi-million dollar insurance policy.
How do I become a Helper?
WeTruck2U Helpers are background and DMV checked, trained, and regularly reviewed. If you own a late-model truck, van, or large SUV please fill out the form here.
Still have questions?
Contact us at WeTruck2u@gmail.com
WeTruck2U is a marketplace that allows background-checked Helpers with pickup trucks, vans, and large SUVs to connect with people who need help with micro-moves in the city.
How much does WeTruck2U cost?
We provide a price that's determined by distance, item count, and specific details about your item(s). The minimum price is $35.
How do I pay and tip my Helper?
All payment and tipping is done in the app—a credit card is required to post a WeTruck2U. We place a temporary authorization on your card for the total WeTruck2U amount to schedule your WeTruck2U. You may see a pending charge on your statement, but you will NOT be charged until the WeTruck2U is complete. Your Helper receives 100% of the tip amount if you
choose to tip.
Is there a cancellation fee?
Yes. There is a 20% cancellation fee (of the WeTruck2U price) when you cancel within 24 hours of your scheduled time. We encourage you to reschedule in the event of a scheduling conflict. We will not charge a cancellation fee if the WeTruck2U is rescheduled and completed successfully.
How do I communicate with my Helper?
You and your Helper will be able to message in theiPhone or Android app about details and logistics.
Will a WeTruck2U Helper pack boxes or disassemble/assemble my furniture?
WeTruck2U Helpers will help carry and transport any items that easily fit into a pickup truck, van, or large SUV; however, they are not required to pack boxes or disassemble/assemble furniture. WeTruck2U Helpers will come equipped with straps and blankets, but if there is any item you are concerned about protecting, it's best to wrap it up beforehand.
How should I list moving my bed?
We get this one a lot! If you enter "Bed (Your Size of Bed)" it includes a mattress, box spring, and bed frame. Feel free to add each of the parts of your bed individually as well, it's up to you! If you have more questions about how to enter your items please feel free to contact our Support Team.
What if my item needs to be returned to the pickup location?
In the event your item can't be delivered, the fee is the same as the WeTruck2U price minus WeTruck2U's commission—so your Helper still gets paid!
What happens if my item doesn't fit through the doorway of my home?
In the event your item can't be delivered because it doesn't fit through the door, we can leave the item outside your home or return it to the pickup location for a fee that is the same as the WeTruck2U price minus WeTruck2U's commission.
How do you keep WeTruck2U Customers safe?
All of our Helpers are thoroughly background and DMV checked before being accepted into the app. Additionally, each Helper is reviewed after every WeTruck2U.
Does WeTruck2U offer insurance?
Yes, your stuff is covered! WeTruck2U currently offers a multi-million dollar insurance policy.
How do I become a Helper?
WeTruck2U Helpers are background and DMV checked, trained, and regularly reviewed. If you own a late-model truck, van, or large SUV please fill out the form here.
Still have questions?
Contact us at WeTruck2u@gmail.com